It might be the winter, some research I have been working on, or something else, but this month, I chose to write about a theme that is rather “dark” or unpleasant.
One of the groups in which I collaborate has been focused on increasing our understanding of workplace harassment, also known as “bullying” or “mobbing.” It is unfortunate, but for many individuals, being pushed around, shoved and otherwise physically intimidated by peers (or others) is not a distant memory from middle school; it is a present reality that occasionally even makes it to the media headlines. There are also subtler types of bullying, such as impossible deadlines or tasks, resource restrictions that make assignments unattainable for employees, and other kinds of actions that we might consider a “constructive discharge” when they are originated by the employer, or “relational aggression” when they come from individuals at similar –or even lower—hierarchical levels.
Regardless of its origin or whether the harassment is corporeal or purely emotional, employees who experience bullying simply cannot be as productive as those whose work experience is free from aggression. In fact, there is evidence suggesting that intent to stay, engagement and commitment scores decrease significantly in individuals who are victims of these undesirable behaviors.
As you may imagine, there seem to be a number of differences among countries, industries, hierarchical levels, and other demographic descriptors. A few studies have shown that in some countries, some degree of “assertiveness” –if not outright aggressiveness—is expected of supervisors in order to fulfill their expectations. Other studies document how behaviors that are OK in some countries (say, hugging or commenting on a coworker’s attractiveness) may be considered out of line in others; a similar argument can be made about industries and even about regions within countries.
My colleagues and I have been surveying management professionals in about eighteen countries, and we have been analyzing the data to write and share our findings. The multicultural nature of this group has helped me realize that there are strong differences in how countries approach this problem. Several countries such as Australia, Canada and Norway, have legislation that attempt to reduce bullying, while the United States may be said to focus only on harassment that can be constructed as discriminatory of a protected class. In other words, if the bullying behaviors can be linked to differences in sex, race, nation of origin, color, religion, pregnancy, disability status, or being over 40 years of age, there are legal provisions against it; but when there is no such link, our federal legislation offers no protection (though some states might).
Our studies have found interesting relationships between different cultural characteristics and a propensity to find bullying acceptable. I know this might sound obvious, but it is one thing to have “a hunch” that something is happening, and a different thing to find tangible evidence to support it. I have also found that there are several companies that offer consulting services to help organizations deal with these problems through education, assessments and other interventions. Let me suggest that this might not only be an interesting topic for a course project (if you are currently studying your master’s degree), but also something worth implementing in your company.
What do you think? Have you ever seen or had any of these experiences? Are there any additional issues that we should take into account to understand this phenomenon? Or –even better—, to stop it or prevent it from occurring? Please send me your comments via email to drolivaslujan@gmail.com or by posting a comment on my facebook profile. I look forward to hearing from you!
¡Hasta la próxima!
To learn more on workplace bullying, check the following:
- Einarsen, S.E., H. Hoel, D. Zapf, & C.L. Cooper (2003). Bullying and emotional abuse in the workplace. International perspectives in research and practice. London: Taylor & Francis.
- Fox, S., & Spector, P., (2005). Counterproductive Work Behaviors. Washington, DC: American Psychological Association.
- Liu, C., Nauta, M. M., Spector, P. E., & Li, C. (2008). Direct and indirect conflicts at work in China and the US: A cross-cultural comparison. Work & Stress, 22(4), 295-313.
- Loh, M.I., Restubog, S.D.L., & Zagenczyk, T.J. (2010). Consequences of workplace bullying on employee identification and satisfaction among Australians and Singaporeans: exploring the moderating role of power-distance. Journal of Cross-Cultural Psychology, 41, 236-252.
Showing posts with label health. Show all posts
Showing posts with label health. Show all posts
…counting blessings
It’s that time of the year again…! By the time you read this, hopefully the stats for Black Friday have presaged a better shopping season than last year’s, supporting the economic recovery that we have been expecting and very much need. Yes, the stock market has been rallying with a strength not seen in years and unemployment figures improved just before Thanksgiving, but the two-digit statistic of this “trailing indicator” (meaning that it usually improves only after other indicators like industrial production or retail sales do) is still a major cause of concern –especially when we can identify faces in our family or circles of friends that can be counted among those unemployed!
Yes, for many of us, this is a season to be jolly, as our families have a roof above their heads and the little ones –as well as the older ones—will be receiving clothes, toys, candy, and so many other seasonal treats. When our industries are doing well –or, at least our organizations—our year-end celebrations are a must; the past few months demonstrate how easily the winds may change and, for one, I feel grateful that Education has been enjoying record enrollments, even in the face of exponential rising of tuition fees, a fact that underscores the need for organizations like NSHMBA!
But this is also a time for solidarity. To the extent that those around us are in need, this is an exceptionally fitting time to help. We know that every year there are people in need and our human, gregarious nature calls us to be there for those who are having a bad time –economically, psychologically, or in any other aspects. Still, I would argue that this year is different. With over 10% unemployment and uncertainty in business and political reforms, this year it is easier to find needs to cover!
Things we can do
Of course, the most obvious, perhaps easiest way to help is to give donations to charities, to churches, synagogues, mosques, and many other non-profits that can always use an extra dollar to further their mission. Again, this year might be a more urgent year to offer monetary help, as many non-profits are reporting that donations are down this year, and demand for their services has increased. But you know where I’m going, don’t you?
An even better, and probably more rewarding way to help is volunteering; by giving some of your precious time. Your company might have volunteering programs –let me know if you’ve used them recently!
Added benefits, documented in The Health Benefits of Volunteering, a report by the Corporation for National and Community Service (http://www.nationalservice.gov/) include greater life satisfaction, lower depression rates, longer lives, and better physical health. The report even goes as far as to suggest that volunteering leads to stronger communities and better public health at the state level! States like NV, NY, LA and FL, where the 2006 volunteer rate was below 20% had much greater heart disease rates and mortality rates than states like MN, UT and NE, where the volunteer rate is about 40% or higher. While the evidence offered is not bullet proof –they use regression analyses, which are not appropriate to determine causality by themselves—the point is well taken: volunteer 100 or more hours per year and you may see your own health improve, in addition to witnessing the improvements in those you helped.
Sometimes your family also needs your “spare time” (by the way, you know it simply won’t happen if you try to do this only during the time you have left, right?). This season gives us a perfect excuse to visit the relatives that we have not met for a while! Whether they are in a different country or just across the street, why don’t you try to take advantage of the opportunity to reconnect, to remember the old times and prepare for the next ones?
As always, I look forward to your thoughts or reactions on my facebook profile or via email to drolivaslujan (at) gmail.com. ...and Merry Christmas! Happy Hanukkah! Happy Kwanzaa! I hope that your worst moments in 2010 are like the best of 2009!!!
Yes, for many of us, this is a season to be jolly, as our families have a roof above their heads and the little ones –as well as the older ones—will be receiving clothes, toys, candy, and so many other seasonal treats. When our industries are doing well –or, at least our organizations—our year-end celebrations are a must; the past few months demonstrate how easily the winds may change and, for one, I feel grateful that Education has been enjoying record enrollments, even in the face of exponential rising of tuition fees, a fact that underscores the need for organizations like NSHMBA!
But this is also a time for solidarity. To the extent that those around us are in need, this is an exceptionally fitting time to help. We know that every year there are people in need and our human, gregarious nature calls us to be there for those who are having a bad time –economically, psychologically, or in any other aspects. Still, I would argue that this year is different. With over 10% unemployment and uncertainty in business and political reforms, this year it is easier to find needs to cover!
Things we can do
Of course, the most obvious, perhaps easiest way to help is to give donations to charities, to churches, synagogues, mosques, and many other non-profits that can always use an extra dollar to further their mission. Again, this year might be a more urgent year to offer monetary help, as many non-profits are reporting that donations are down this year, and demand for their services has increased. But you know where I’m going, don’t you?
An even better, and probably more rewarding way to help is volunteering; by giving some of your precious time. Your company might have volunteering programs –let me know if you’ve used them recently!
Added benefits, documented in The Health Benefits of Volunteering, a report by the Corporation for National and Community Service (http://www.nationalservice.gov/) include greater life satisfaction, lower depression rates, longer lives, and better physical health. The report even goes as far as to suggest that volunteering leads to stronger communities and better public health at the state level! States like NV, NY, LA and FL, where the 2006 volunteer rate was below 20% had much greater heart disease rates and mortality rates than states like MN, UT and NE, where the volunteer rate is about 40% or higher. While the evidence offered is not bullet proof –they use regression analyses, which are not appropriate to determine causality by themselves—the point is well taken: volunteer 100 or more hours per year and you may see your own health improve, in addition to witnessing the improvements in those you helped.
Sometimes your family also needs your “spare time” (by the way, you know it simply won’t happen if you try to do this only during the time you have left, right?). This season gives us a perfect excuse to visit the relatives that we have not met for a while! Whether they are in a different country or just across the street, why don’t you try to take advantage of the opportunity to reconnect, to remember the old times and prepare for the next ones?
As always, I look forward to your thoughts or reactions on my facebook profile or via email to drolivaslujan (at) gmail.com. ...and Merry Christmas! Happy Hanukkah! Happy Kwanzaa! I hope that your worst moments in 2010 are like the best of 2009!!!
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